Appeal handling

P-O-16, Rev 01

1 Objective

To describe the method and requirements of receiving, evaluation and make decisions on appeals to ensure all the requirements and specially impartiality and conflict of interest policies has been met.

2 Main Responsible

NOBEL CERT director

3 Procedure

“Appeal handling form” (F-O-25) is downloaded by the appellant.

The description of the appeal, the name and contact information of the appellant is recorded by the appellant in the first part of the F-O-25.

The appeal forms must be sent to the email address of atex@nobelcerti.it by the appellant.

The NOBEL CERT director, receives the appeal handling form, acknowledges its reception to the sender and determine the type of appeal including "related to NOBEL CERT" or "related to a certified product and / or the relevant client".

In the second part of the F-O-25, the director analyzes the subject of the appeal and in case that the appeal is not valid or could not be implemented (e.g. the appeal is in conflict with requirements of accreditation standards, ATEX directive and so on), the director marks the “not-valid” option and writes the reason in the part of “analyzing and validating appeal” and updates the appellant.

But if the director detects that the appeal is valid, he indicates the reason and marks the “valid” option and then determines the responsible of handling the appeal with indicating analyzing date and checking if the assigned person for handing the appeal has not been involved in the certification process relevant to the appeal.

in addition, managing director checks is the person who is assigned forappeal handling, has not provided consultancy for the client, or has not been employed by the client, within two years following the end of the his/her consultancy or his/her employment.

according to the performed analysis and review the subject of the appeal the appropriate action(s) is defined and a responsible for performance of the action and relevant deadline are also determined.

at the determined deadline, the ont-ime implementation of the action with its effectiveness is checked and the appellant is updated for it.
The updating date and the name of the person who acknowledge receiving the implementation progress and also the effectiveness of implemented action, are recorded in F-O-25.

by above measures, NOBEL CERT gives official notification for completion of appeal handling process to the appellant to ensure the traceability and registration of the appeal, including the reactive measures that are taken to handle the appeal.

In accordance with article 12 of the statement of restrictions, considerations and the most important prohibited activities (M-M-03), NOBEL CERT ensures that:

The auditor or the certificate decision maker will not be used for the appeal handling activities relevant to the same project.

A person who has previously been involved in the subject of the appeal, will not be used for investigation of the same appeal.

The person responsible for handling the appeals who receives the appeals, in order to prevent a discriminatory approach and reactive action against the appellants, does not disclose the name and information of the appellant to other people participating in the process of handling the appeals.

For the purpose of effective tracking of the received complaints, upon receiving a new complaint, the relevant information is recorded in the list for summary of appeals and complaints (F-O-123) and for every step of its investigation and handling, the needed information is recorded on F-O-123.

Appeal handling

Appeal handling

P-O-16, Rev 01

1 Objective

To describe the method and requirements of receiving, evaluation and make decisions on appeals to ensure all the requirements and specially impartiality and conflict of interest policies has been met.

2 Main Responsible

NOBEL CERT director

3 Procedure

“Appeal handling form” (F-O-25) is downloaded by the appellant.

The description of the appeal, the name and contact information of the appellant is recorded by the appellant in the first part of the F-O-25.

The appeal forms must be sent to the email address of atex@nobelcerti.it by the appellant.

in addition, managing director checks is the person who is assigned forappeal handling, has not provided consultancy for the client, or has not been employed by the client, within two years following the end of the his/her consultancy or his/her employment.

according to the performed analysis and review the subject of the appeal the appropriate action(s) is defined and a responsible for performance of the action and relevant deadline are also determined.

at the determined deadline, the ont-ime implementation of the action with its effectiveness is checked and the appellant is updated for it.

The updating date and the name of the person who acknowledge receiving the implementation progress and also the effectiveness of implemented action, are recorded in F-O-25.

by above measures, NOBEL CERT gives official notification for completion of appeal handling process to the appellant to ensure the traceability and registration of the appeal, including the reactive measures that are taken to handle the appeal.

In accordance with article 12 of the statement of restrictions, considerations and the most important prohibited activities (M-M-03), NOBEL CERT ensures that:

The auditor or the certificate decision maker will not be used for the appeal handling activities relevant to the same project.

A person who has previously been involved in the subject of the appeal, will not be used for investigation of the same appeal.

The person responsible for handling the appeals who receives the appeals, in order to prevent a discriminatory approach and reactive action against the appellants, does not disclose the name and information of the appellant to other people participating in the process of handling the appeals.

For the purpose of effective tracking of the received complaints, upon receiving a new complaint, the relevant information is recorded in the list for summary of appeals and complaints (F-O-123) and for every step of its investigation and handling, the needed information is recorded on F-O-123.